Shipping

At TheraRelax Massage Chairs, we work to make delivery as simple and convenient as possible.

Free Shipping Over $300

We offer FREE standard shipping on eligible orders over $300 within the Continental United States.

The Continental United States generally includes the 48 contiguous U.S. states and excludes Alaska, Hawaii, U.S. territories, and certain remote locations.

Some oversized products, special delivery services, or supplier-specific shipments may have additional charges. Any applicable charges will be communicated before your order is completed whenever possible.

Shipping Carriers

Depending on the product, destination, manufacturer, and supplier, orders may be shipped using carriers such as:

• UPS
• FedEx
• USPS
• Freight and LTL carriers
• Manufacturer or supplier-designated delivery services

Because massage chairs are large and heavy items, many models are delivered by freight carrier rather than standard parcel delivery.

Processing Times

Order processing times vary depending on the product and supplier.

Most orders are processed after payment has been confirmed and the product is verified as available.

Estimated processing and shipping information may be provided on individual product pages or after your order is placed.

Please note that weekends, holidays, severe weather, carrier delays, and supplier processing times may affect delivery.

Estimated Delivery Times

Delivery times vary based on:

• Product availability
• Shipping origin
• Customer location
• Carrier
• Manufacturer or supplier
• Type of delivery service selected

Standard parcel shipments may arrive faster than large freight shipments.

Massage chairs and other oversized products may require additional transit and delivery scheduling time.

Any estimated delivery date is an estimate and is not guaranteed unless specifically stated otherwise.

Freight Delivery for Massage Chairs

Many massage chairs are shipped by freight because of their size and weight.

Standard freight delivery is typically made to the delivery address provided with the order. Depending on the carrier and supplier, the driver may contact you in advance to arrange a delivery appointment.

Customers are responsible for providing:

• A valid delivery address
• An accurate telephone number
• Access for the delivery vehicle
• An adult who can receive the shipment when required

Standard freight delivery may be limited to curbside or another designated delivery area unless an upgraded delivery service has been purchased.

Curbside Delivery

Some massage chairs may include curbside delivery as the standard shipping method.

With curbside delivery, the carrier generally delivers the packaged product to the curb, driveway, or accessible area near the delivery address.

The driver may not bring the chair inside your home, unpack it, assemble it, or remove packaging unless those services are specifically included.

Threshold, Room-of-Choice & White-Glove Delivery

Certain manufacturers or suppliers may offer upgraded delivery services, which can include:

• Threshold delivery
• Inside delivery
• Room-of-choice delivery
• Assembly
• White-glove delivery
• Packaging removal

Availability and pricing vary by product, location, manufacturer, and supplier.

When available, these services may be offered as an optional upgrade.

Supplier-Specific Shipping Policies

TheraRelax Massage Chairs works with multiple manufacturers and suppliers.

Because of this, shipping methods, processing times, freight carriers, delivery services, and shipping charges may vary between brands and products.

Some suppliers may have their own:

• Free-shipping requirements
• Freight policies
• Delivery zones
• Remote-area surcharges
• White-glove delivery options
• Processing times
• Shipping restrictions

If a manufacturer's or supplier's shipping policy differs from this general policy, the product-specific or supplier-specific shipping terms will apply.

Any important differences will be communicated on the applicable product page, during checkout, or after order confirmation when appropriate.

Alaska, Hawaii & U.S. Territories

Free standard shipping generally applies only to eligible addresses within the Continental United States.

Orders to:

• Alaska
• Hawaii
• Puerto Rico
• U.S. Virgin Islands
• Guam
• Other U.S. territories

may require additional shipping charges or may not be available for certain products.

Please contact us before ordering if your shipping address is outside the Continental United States.

Remote & Limited-Access Locations

Additional shipping fees may apply to certain remote or limited-access locations.

Examples may include:

• Islands
• Rural areas
• Locations requiring ferry transportation
• Military bases
• Certain commercial locations
• Locations with restricted freight access

We will contact you if additional shipping arrangements or charges are required.

P.O. Boxes

Large products such as massage chairs cannot normally be shipped to P.O. boxes.

Please provide a valid residential or commercial street address for massage chair deliveries.

Smaller accessories may be eligible for P.O. box delivery depending on the carrier.

Order Tracking

Tracking information will be provided when available after your order ships.

Depending on the carrier or freight provider, tracking information may include:

• Tracking number
• Carrier details
• Estimated delivery information
• Delivery appointment instructions

Freight carriers may contact you directly by telephone to schedule delivery.

Delivery Appointments

Large massage-chair shipments may require a scheduled delivery appointment.

Please make sure the telephone number provided with your order is accurate.

If the carrier is unable to reach you, delivery may be delayed.

Additional charges caused by missed appointments, refused deliveries, incorrect addresses, or repeated delivery attempts may be the customer's responsibility when permitted by the applicable supplier or carrier policy.

Inspecting Your Delivery

Please inspect the shipment when it arrives.

Before the delivery driver leaves, check the packaging for visible signs of damage whenever possible.

If you notice damage:

1. Note the damage on the delivery receipt or carrier documentation.
2. Take clear photographs of the packaging and any visible damage.
3. Keep all packaging materials.
4. Contact TheraRelax Massage Chairs as soon as possible.

Email us at:

support@therarelaxchairs.com

Please include your order number and photographs when available.

Refused Shipments

Please do not refuse a shipment because of minor packaging damage without first contacting us unless the damage is severe and the product clearly cannot be accepted.

Unauthorized refused deliveries may be treated as a return and may be subject to return freight charges, restocking fees, or other supplier charges.

Address Changes

Contact us as soon as possible if you need to change your shipping address.

Once an order has entered fulfillment or has shipped, we may not be able to change the delivery address.

Carrier rerouting or address-correction fees may apply.

Delays

We work with our suppliers and shipping partners to help orders arrive as expected.

However, delays can occasionally occur because of circumstances outside our control, including:

• Severe weather
• Carrier disruptions
• High shipping volume
• Manufacturer delays
• Supply-chain issues
• Natural disasters
• Holidays
• Transportation disruptions

We will do our best to assist if a significant shipping issue occurs.

Questions About Shipping?

If you have questions about shipping, delivery options, or whether a particular massage chair qualifies for free shipping, please contact us before placing your order.

TheraRelax Massage Chairs
Email: support@therarelaxchairs.com
Website: therarelaxchairs.com

We are happy to help you understand the shipping and delivery options available for your order.