Returns/Exchanges
At TheraRelax Massage Chairs, we want you to feel confident with your purchase. Because massage chairs are large, specialized products that may be shipped directly from different manufacturers or authorized suppliers, return and exchange terms may vary by product or brand.
Please review the applicable product details before placing your order and contact us if you have any questions.
General Return Policy
Unless otherwise stated on the product page or by the applicable manufacturer or supplier, eligible products may be returned within 30 days of delivery.
To be eligible for a return, the item should generally be:
- In new or like-new condition
- Free from damage, stains, excessive wear, or misuse
- Returned with original accessories, manuals, remote controls, and included parts
- Returned in the original packaging whenever required by the manufacturer or supplier
All returns must be authorized by TheraRelax Massage Chairs before the product is shipped back.
Please do not send a product directly to a manufacturer, supplier, or warehouse without receiving return instructions from us first.
Manufacturer & Supplier-Specific Policies
TheraRelax Massage Chairs works with different manufacturers and suppliers, and individual brands may have their own return, exchange, restocking, cancellation, and shipping policies.
As a result, certain products may have:
- Different return windows
- Restocking fees
- Return shipping charges
- Special packaging requirements
- Different cancellation rules
- Restrictions on opened, assembled, installed, or used products
- Final-sale or non-returnable conditions
When a manufacturer's or supplier's return policy differs from this general policy, the product-specific or supplier-specific policy will apply.
Any special conditions will be communicated on the applicable product page, during the ordering process, or before the return is authorized.
If you are unsure about the return terms for a particular massage chair, please contact us at support@therarelaxchairs.com before purchasing.
Return Shipping
Massage chairs are large and heavy products that normally require freight shipping.
Unless the product is defective, damaged during shipping, or otherwise covered by the applicable manufacturer's policy, customers may be responsible for return freight charges.
Return freight costs can vary depending on:
- Product size and weight
- Pickup location
- Return warehouse location
- Manufacturer or supplier requirements
Original shipping, white-glove delivery, installation, or other service charges may be non-refundable depending on the supplier.
Restocking Fees
Some manufacturers or suppliers may charge a restocking fee for returned massage chairs.
Restocking fees vary by brand and product and may be deducted from the refund amount.
We will inform you of any applicable restocking fee before your return is approved whenever possible.
Exchanges
If you would like to exchange your massage chair for another model, please contact us at support@therarelaxchairs.com.
Exchange eligibility depends on the manufacturer's or supplier's policy.
Customers may be responsible for:
- Return freight
- Shipping for the replacement chair
- Restocking fees
- Any difference in product price
If the replacement product costs more than the original product, the customer will be responsible for the difference.
Damaged or Defective Products
Please inspect your shipment as soon as possible after delivery.
If your massage chair arrives damaged, defective, or with missing components, contact us as soon as possible at:
Please include:
- Your name
- Order number
- Description of the issue
- Photos or video showing the damage or problem, when applicable
Do not discard the original packaging until the issue has been resolved, as the manufacturer, freight carrier, or supplier may require photographs or packaging for a claim.
Depending on the situation and applicable manufacturer warranty, we may coordinate replacement parts, repair, exchange, or replacement of the product.
Shipping Damage
If there is visible damage to the packaging at the time of delivery, please note the damage with the delivery carrier before accepting the shipment whenever possible.
For significant visible shipping damage, contact us promptly so we can help coordinate the appropriate next steps with the carrier and supplier.
Order Cancellations
Orders may sometimes be cancelled before they are processed or shipped.
However, massage chairs may be processed quickly by manufacturers or fulfillment warehouses. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible and the order may instead be subject to the applicable return policy.
Some suppliers may also charge cancellation or processing fees after an order has been submitted.
Please contact us as soon as possible if you need to cancel an order.
Refunds
Once an authorized return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method, less any applicable:
- Restocking fees
- Return shipping costs
- Non-refundable delivery or service charges
- Other supplier-authorized deductions
Processing times after a refund is issued may vary depending on your bank or payment provider.
Non-Returnable Items
Depending on the manufacturer or supplier, certain products or services may not be eligible for return, including:
- Final-sale or clearance products
- Special-order or customized products
- Products damaged through misuse or improper handling
- Products missing required packaging, accessories, or components
- Delivery, installation, assembly, or white-glove service fees that have already been completed
- Products otherwise designated as non-returnable by the manufacturer or supplier
Warranty Claims
Manufacturer warranty claims are separate from standard returns.
Massage chairs may include manufacturer warranties covering specific parts, labor, structural components, or in-home service for a defined period.
Warranty coverage varies by manufacturer and model.
Please refer to the applicable product warranty or contact us for assistance.
How to Request a Return or Exchange
Before returning any product, contact:
TheraRelax Massage Chairs
Email: support@therarelaxchairs.com
Please provide:
- Full name
- Order number
- Product name
- Reason for the return or exchange
- Photos or additional information if the product is damaged or defective
We will review your request and provide the applicable return instructions.
Do not ship a product back until you have received return authorization and instructions from us.
Questions?
If you have questions about a product's return, exchange, cancellation, or warranty terms, we encourage you to contact us before placing your order.
Email: support@therarelaxchairs.com
Website: therarelaxchairs.com
We are happy to help clarify the applicable policy for the product you are considering.
